Returns Policy

RETURN POLICY

Last updated 29/09/2020

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only. Please see below for more information on our return policy.

 

RETURNS

All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

 

RETURN PROCESS

If you wish to cancel your order:

(a) You can notify us by email to returns@theboujielounge.co.uk before we have dispatched the goods to you; 

(b) where goods have already been dispatched to you, by returning goods to us in accordance with the clause below.

You can return goods you have ordered from us for any reason at any time within 14 days of receipt for a full refund or exchange. The costs of returning goods to us shall be borne by you unless the goods being returned are deemed to be faulty and therefore the costs shall be refunded by us.

Place the item/s securely in its original packaging, and mail your return to the following address:

The Boujie Lounge

7 The Vanguards

Vanguards Way

Shoeburyness

Essex

SS3 9QJ

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.  

Upon receipt of the goods we will give you a full refund of the amount paid or an exchange credit as required. 

 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least five (5) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

 

EXCEPTIONS    

For defective or damaged products, please email us at returns@theboujielounge.co.uk to arrange a refund or exchange. 

        

QUESTIONS

If you have any questions concerning our return policy, please contact us at: returns@theboujielounge.co.uk